Responding to positive reviews on Google reinforces your reputation, enables you to develop loyal customer relationships, and even affords you the opportunity to show your brand personality. How to Respond to Positive Google Business Reviews: 6 Tips So, read on and learn how to respond to both positive and negative reviews on Google to help you keep your business genuinely painted in the best possible light - with plenty of examples to help guide you. The good news is, while you can’t control what other people say about your business on Google, you can control the impact these reviews have on your business - simply by responding to them. And with Google holding 92% of the market share, you can rest assured that Google reviews carry a lot of clout.

Businesses that respond to reviews are perceived as 1.7X more trustworthy than businesses that don’t.Īs said above, customer reviews can seriously impact your business’s reputation and your customers’ decisions.

40% of consumers expect a review response within 24 hours or less.

97% of consumers who read business reviews also read the business’s responses to those reviews.

To answer this question, let’s go over some online review stats:

PS: Are you looking to get more reviews to begin with? Check out this post from WordStream on how to ask for reviews - also with examples! Why Do I Need to Respond to My Google Business Reviews? The actual steps for responding to reviews via your Google My Business account.

Negative review response guidelines, best practices, and examples.

Positive review response ideas and examples.

The importance of responding to reviews.

By the time you finish reading this guide, you’ll feel well-equipped to respond to any Google review that comes your way – good or bad. After all, your responses are on public display in a far-from-judgment-free-zone. As you’ll soon come to find in this post, your responses to Google reviews have just as much of an impact as the reviews themselves.īut the tricky thing about responding to Google reviews is not so much the technical aspects of it (although I’ll show you how to do that, too) it’s coming up with the right words. Whether you get a positive or negative review on Google, your best course of action is always to respond.

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